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EnCompass™ Agreements

Is your high voltage energy equipment nearing the end of its lifetime? Are you faced with the challenge of optimizing fleet performance through higher availability?

Customer Service Agreements support the know-how of maintaining your high voltage equipment. In case of a failure event, the response is very quick as the agreement normally includes man-hours, displacement costs and the replacement of strategic components.

The framework of the agreement is based on a matrix of High Voltage Service offerings. You can choose from the Hitachi Energy support services portfolio based on your actual needs at the time of entering into a service agreement with Hitachi Energy. The services provided range from simple single point of contact to complex full product engineering services.

If you are an EnCompass Agreements user, please log in below. If you are not a user, but interested in agreements, please contact your local Hitachi Energy service representative, shown on bottom of this page.


Why Hitachi Energy?

This often depends upon just how critical the different aspects of your equipment are to your business. How much would it cost if you had a failure or how much would it cost you in lost productivity.

  • High Voltage Service provides service contracts starting from a single point of contact to a full scope scenario ensuring availability and reliability for the electrification system
  • Based on your company’s profile, you may choose the requested level of support out of Hitachi Energy services portfolio, adapting it to your specific needs at the time of entering into a customer support agreement
  • Contracts are available to suit every type of customer, with a scope and service level to fit every need
  Entry Level Level 1 Level 2 Level 3
Skills development services Product introduction Basic training Advanced training Customer specific training
Emergency services Single point of contact Technical support within agreed response time On-site fault analysis within agreed response time On-site repair start within agreed response time
Diagnosis and condition assessment Initial condition assessment Periodic inspection Condition monitoring services (remote) On-site condition assessment (diagnostics)
Self-maintenance services Access to Power Care portal Manuals online Installed base life cycle status report Spare part management
Delivered maintenance services Maintenance requirement assessment Standard maintenance activities Advanced maintenance activities Warranty extension
power plant engineer for substation

Contact us

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